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Open your internet like you would if you wanted to look something up online or visit a website.
Just tap on your Internet icon (usually located on the bottom your phones main screen, or listed amongst your phones applications) when the page loads you might get a “Webpage not found” or “Webpage not available” error message. Then you are going to want to tap on the URL bar at the top of the page (the one that shows the website that you are currently on) and you are going to manually enter the URL of a major website that you know should be working. Just type it in and then hit ENTER on your phones keyboard (the Enter key on your phones keyboard is in the same location that it would be in on a computers keyboard and it looks like an arrow that goes down and then points to the left).
This can be a useful and powerful tool that can help prevent you from accidently going over on your data plan.
This feature will be located in your phones Settings under “Data usage”.
If however you can access the internet through your mobile data but you cannot access the internet using Wi-Fi then I suggest reading How to fix the Wi-Fi internet on an Android smartphone instead for more specific instructions for that issue.
Before you begin troubleshooting the internet on your Android smartphone you are going to want to make sure that the issue is in fact internet related and not a problem with the internet browser.
Many new smartphones allow you to set a limit on how much mobile data your phone is allowed to use.
Having problems connecting to the internet on your Android phone?
Is the mobile data on your mobile phone not working?
If you type in the URL or Web Address of a major search engine like or a website that you know is working and the page(s) still don’t load then please continue reading as you’re in the right place and the following guide can help you fix the internet on your Android smartphone.
This guide is intended to help fix an Android phone that is still able to make and receive calls but is unable to browse the internet properly.
If you have no service at all and your phone cannot even make or receive calls then I suggest contacting your wireless provider’s customer care department so that they can review your wireless account and check for any problems on their end.